PRIVACY POLICY - Doon Law Mentor
Doon Law Mentor – Privacy Policy - Information Collection and Use, Cookies and Tracking, User Rights, Data Retention, Contact Us, etc.
Effective Date: 22 March 2026.
1. Introduction and Applicability
Doon Law Mentor (“Doon Law Mentor”, “we”, “us”, “our”) is India’s Most Trusted Online Judiciary, APO & Law Coaching platform. We provide online courses, test series, mentorship, and related educational services to law students and aspirants across India. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:
Visit our primary website: doonlawmentor.com
Visit our funnel and landing‑pages on our subdomains.
Use our Learning Management System and mobile apps: academy.doonlawmentor.com , iOS app , and Android app .
Interact with us via emails, WhatsApp, social media, lead forms, webinars, or advertisements.
This Policy is aligned with Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the IT Rules on Sensitive Personal Data, 2011, as amended.
By using our services, you agree to the practices described in this Privacy Policy.
2. Definitions
“Data Fiduciary”: Doon Law Mentor, the entity that decides why and how your personal data is processed.
“Data Principal”: You, the individual (student/visitor) whose data is processed.
“Personal Data”: Any information that can identify you.
“Digital Personal Data”: Personal data stored or processed in digital form.
Terms not defined here will have the meaning given under applicable Indian law.
3. Categories of Personal Data We Collect
We may collect the following, depending on how you interact with us:
Identity Data: Name, gender, photo, date of birth, profession or academic status.
Contact Data: Email, mobile number, WhatsApp number, postal address, social media IDs.
Academic & Exam Data: Target exam (Judiciary, APO & other exams), state preference, test scores, course progress, feedback, notes.
Transaction & Payment Data: Order IDs, payment status, course details, payment gateway IDs (card/bank details are handled by Razorpay and Cashfree).
Technical & Usage Data: IP address, device, browser, OS, pages visited, click‑stream, app usage, crash logs.
Marketing & Communication Data: Email/SMS/WhatsApp interaction, webinar registrations, consult bookings , contest entries.
Support & Interaction Data: Queries, complaints, support tickets, chat logs.
We do not actively seek sensitive personal data (e.g., caste, religion, health); please do not share it unless specifically requested for a lawful purpose.
4. How We Collect Your Data
Directly from you: Enquiry forms, course registrations, LMS/app accounts, newsletter sign‑ups, test‑series registrations, e‑book downloads, webinar/contest sign‑ups, consultations, and messages via email/WhatsApp/social media.
Automatically: Cookies, pixels, SDKs, and tracking tools on doonlawmentor.com, promotion pages, and academy.doonlawmentor.com and the apps.
From third parties: Payment gateways (Razorpay, Cashfree), marketing tools, analytics and ads (Google Analytics, Google Ads, Meta/Facebook, YouTube).
5. Purposes and Legal Basis
We process your data only for lawful, specific, and necessary purposes.
Core service delivery (courses, LMS, apps):
Create/manage your account on academy.doonlawmentor.com and apps.
Enrol you in courses, test series, webinars, and mentorship.
Deliver lectures, notes, tests, doubt‑solving, performance analytics.
Legal basis: Consent + necessity to perform our contract with you.
Communication & support:
Transactional emails/SMS/WhatsApp (payment, login, schedules, updates).
Responding to queries, support tickets, and grievances.
Legal basis: Contractual necessity + legitimate use.
Payments, billing, and compliance:
Processing payments via Razorpay and Cashfree.
Fraud prevention and secure transactions.
Maintaining audit, accounting, and legal‑compliance records.
Legal basis: Legal obligation + contractual necessity.
Improvement & analytics:
Monitoring usage of our websites, funnels, LMS, and apps to improve UX, content, and features.
Running A/B tests on pages and funnels.
Legal basis: Legitimate use, using anonymised or limited personal data.
Marketing & remarketing:
Newsletters, exam updates, course launches, promotions, offers.
Behavioural remarketing on Google, Meta, YouTube, and similar platforms based on your visits and interactions.
Legal basis: Your explicit consent; you can withdraw it anytime.
We do not sell your personal data.
6. Cookies, Pixels, and Similar Technologies
We use cookies, pixels, tags, and SDKs on doonlawmentor.com, subdomains, and academy.doonlawmentor.com to:
Recognise you and keep your session.
Remember preferences.
Analyse usage and performance.
Deliver and measure ads and remarketing.
You can manage cookies via your browser or via our cookie banner (if implemented). Disabling some cookies may limit features.
7. Behavioural Remarketing
We may use Google Ads, Meta/Facebook Ads, and similar platforms to show ads to you on third‑party sites/apps after you visit our services. We and our vendors use cookies, advertising IDs, and similar identifiers to optimise and serve ads.
You can manage preferences via:
Google Ads Settings
Facebook/Instagram ad settings
Your device ad ID settings
Our email/SMS/WhatsApp unsubscribes
8. Data Sharing & Third‑Party Service Providers
We may share your data only as necessary and under strict confidentiality:
Hosting & infrastructure: For websites, funnels, LMS, and apps
LMS & apps: The third‑party LMS provider hosting academy.doonlawmentor.com and our apps.
Payment gateways: Razorpay, Cashfree, banks and payment‑service providers (for processing only).
Email & marketing tools.
Analytics & ads.
Advisors & auditors: Lawyers, accountants, consultants for legitimate business and legal needs.
These providers act as data processors under instructions and are contractually bound to protect your data. We may also disclose data if required by law, court orders, or to protect rights, users, or the public.
9. International Transfers
Some tools and servers may be located outside India (e.g., cloud hosting, analytics, marketing tools). By using our services, you understand your data may be transferred and processed in jurisdictions where data‑protection laws differ from India. We take reasonable steps to ensure such transfers are lawful and your data enjoys protection comparable to that under Indian law.
10. Data Retention
We retain your data only as long as necessary for:
Providing courses and services
Complying with legal, accounting, audit, and regulatory obligations
Resolving disputes and enforcing agreements.
Thereafter, we delete or anonymise it, unless law requires longer retention. Retention periods may vary by data type and context.
11. Security
We implement reasonable technical and organisational measures (e.g., HTTPS, access controls, role‑based access, monitoring) to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we cannot warrant absolute security.
12. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly provide coaching or collect personal data from persons under 18.
If you are a parent/guardian and believe a minor shared data with us, contact us and we will take steps, including deletion where required. If in future we launch programmes for minors, we will implement verifiable parental consent and enhanced protections under DPDPA.
13. Your Rights as a Data Principal
Subject to applicable law, you have the right to:
Access your data and get a copy.
Correct inaccurate or incomplete data.
Withdraw consent for marketing and tracking, at any time.
Request deletion of your data, subject to legal/contractual obligations.
Lodge a grievance with our Grievance Officer.
We may verify your identity and respond within the timeframe prescribed by law. Where you remain dissatisfied, you may also approach the Data Protection Board of India or competent authority once notified.
14. Marketing & Opt‑Out
We may send emails, SMS, WhatsApp, and push notifications about:
New batches, courses, test series, webinars, events.
Exam updates, legal‑current‑affairs, promos, offers
You can opt‑out by:
Clicking unsubscribe in emails
Replying “STOP” where applicable
Contacting us (see “Contact Us” below)
Transactional/service messages (e.g., payment confirmations, critical updates) may still be sent.
15. Do Not Track (DNT)
Some browsers support “Do Not Track”, but standards are evolving. We may not yet fully respond to all DNT signals, but you can control tracking via browser settings, cookie banners, and ad‑preferences tools.
16. Business Transfers
If Doon Law Mentor undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your data may be transferred as part of the transaction, as allowed by law. We will ensure the new entity honours this policy or notifies you of material changes.
17. Links to Other Sites
Our sites and apps may link to third‑party services (YouTube, social media, payment gateways, partner sites). We are not responsible for their privacy practices. Please review their policies before sharing data.
18. Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, or service changes. We will:
Post a prominent notice on our website and/orNotify you via email, where applicable
Your continued use after updates constitutes acceptance.
19. Contact Us & Grievance Officer
For questions, grievances, or to exercise your rights, contact:
Email: contact@doonlawmentor.com
Data Fiduciary & Grievance Officer :
Grievance Officer – Sh Ashish Jain
Doon Law Mentor, Dehradun, Uttarakhand, India – 248001, India
We will acknowledge and respond to your queries or grievances promptly and within any prescribed statutory timelines.
India's Most Trusted Online Judiciary, APO & Law Coaching
